How we look after your data.

Who we are

This website, weststreetsalisbury.co.uk, is operated by The Collicott Collection Ltd (company number 16728908), the data controller for Salisbury City Centre Cottageat West Street, Salisbury. We are registered with the Information Commissioner's Office (ICO). For any questions about your data, contact us at info@thecollicottcollection.com.

What we collect, and why

When you make a booking

Bookings are handled by Hospitable, our booking platform, with payments processed by Stripe. When you book, they collect the details needed to fulfil your stay: your name, contact details, party size, payment information, and any messages you send us. We see your booking and contact details, but never your full payment card information — that's handled entirely by Stripe.

We use these details to:

• Manage your booking, payment and any refunds under our Booking Terms & Conditions
• Send you check-in instructions, including your temporary smart-lock access code
• Activate your digital visitor parking permit (this needs your vehicle registration number)
• Communicate with you before, during and after your stay

The legal basis for this processing is the performance of our contract with you, and our legitimate interest in running the property well.

When you browse this site

This site is a static website and does not itself set cookies or run analytics. The embedded booking widget is provided by Hospitable and operates under Hospitable's privacy policy; it may use cookies necessary to process your search and booking.

Who we share data with

• Hospitable — booking management and guest messaging
• Stripe — secure payment processing
• Salisbury parking services — your vehicle registration, solely to activate your visitor permit
• Our cleaning and maintenance team — stay dates only, never your personal details beyond what's needed

We never sell your data, and we don't share it for marketing purposes.

How long we keep it

Booking records are kept for six years after your stay, in line with UK tax and accounting requirements. Smart-lock access codes are temporary and expire at the end of your stay. Vehicle registration details are used only for your permit and are not retained beyond the booking record.

Your rights

Under UK GDPR you have the right to access, correct, delete, or restrict the processing of your personal data, and to object to processing or request portability. To exercise any of these rights, email info@thecollicottcollection.com — we'll respond within one month. If you're not happy with how we handle your data, you can complain to the ICO at ico.org.uk.

Related policies

Our Booking Terms & Conditions cover the booking contract itself — cancellations, house rules, damages and liability.