Questions, answered.

Check-in is from 3:00pm and check-out is by 11:00am, with easy self check-in via the smart lock. Early check-in or late check-out is available on request where the calendar allows — £10 for one extra hour, £15 for two.

Booking direct is around 10% cheaper than Airbnb and Vrbo, and around 20% cheaper than Booking.com — with 5% off stays of 7+ nights and 15% off 28+ nights applied automatically on top. You can pay in up to 3 instalments, and you deal directly with us as your hosts from the moment you book.

The cottage sleeps up to 4 guests — a king bedroom, a small double, and a pull-out single in the dining room for flexible arrangements. It's ideal for couples, families, business travellers and dog owners.

Yes — 2 nights.

Yes — our partner Culture Coffee, a 2-minute walk away on Fisherton Street, stores luggage for £4. Perfect if you arrive in Salisbury before the 3pm check-in.

Yes, superfast fibre Wi-Fi runs throughout the cottage — and the dining room doubles as a laptop-friendly workspace if you need to get things done.

Yes. A digital Zone B visitor permit for one vehicle is included, and covers on-street parking across a wide area around the cottage. You'll need to send us your vehicle registration before check-in so it can be activated — it usually goes live about an hour before you arrive and runs in 24-hour blocks.

The two bays directly outside are 30-minute loading bays only and aren't covered by the visitor permit — ideal for unloading when you arrive. Apart from those two bays, the remaining bays on West Street and all adjoining streets are Zone B, and included in your complimentary parking permit.

We only have a limited number of visitor permits, so we can offer one permit per booking. For a second vehicle, the two 30-minute bays outside are perfect for unloading, and there are several pay-and-display car parks nearby: Lush House (SP2 7UX, 3-minute walk), Salisbury Railway Station (SP2 7RS, 5 minutes) and Salisbury Central (SP2 7RW, 10 minutes). Most Salisbury car parks are managed by MiPermit — you can check pricing and pre-book a space on their website or app.

Yes — up to two well-behaved dogs, at £25 per dog per stay. They're welcome downstairs, but we ask that they stay off the furniture and aren't left unattended. Bowls and poo bags are provided; please bring your dog's own bed and towels.

Yes — we have a young family ourselves, so we know exactly what's needed, and we find staying at the cottage with them more than comfortable. A cot, highchair and stair gate are all available on request (just give us 24 hours' notice). One thing to be aware of: the stairs are steep, so little ones need the usual care.

For direct bookings: full refund if you cancel at least 5 days before check-in, and 50% refunded any time after that, right up to check-in day. There's also a 24-hour full-refund grace period after booking, for stays booked at least a week ahead. You can pay in up to 3 instalments, and we'd always recommend travel insurance for extra peace of mind.

Direct bookings carry a £250 security deposit. It's charged automatically 2 days before check-in and refunded automatically 2 days after check-out — you don't need to do anything.

No — the cottage is strictly no smoking and no vaping indoors.

Message us as soon as you can and we'll sort it quickly. Our emergency contact number is for genuine, urgent property emergencies only — for anything life-threatening, always call 999 first.